Warranty & Extended Coverage
Menlo Systems supports its customers with a long-term service philosophy that goes beyond standard warranty coverage. All products are delivered with a comprehensive warranty built on reliability.
12-Month Standard Warranty
All Menlo Systems products are delivered with a standard warranty of 12 months. This framework ensures fast response and predictable handling of service cases from day one.
- In-depth remote technical support
- Failure diagnosis by Menlo experts
- Repair or replacement of defective parts
Extended Planning Security (Optional)
For applications requiring extended protection and long-term planning security, we offer warranty extensions for all products ensuring the same scope as the standard warranty over an extended operational horizon.
The annual fee is available upon request.
Please contact our sales team for further details and available options.
Service Plans
In addition to warranty coverage, Menlo Systems offers flexible service plans that enhance system availability and response times. Available exclusively in combination with a valid warranty.
Recommended
Premium Service Plan
The Premium Service Plan provides your team with prioritized access to the Menlo Systems customer support. This plan is designed to minimize downtime and maximize productivity. The plan includes preferential treatment, such as a response within the next business day, priority scheduling, and direct hotline access.
Please contact us to receive detailed information about the full scope, benefits, and response times included in our Premium Service Plan.
Custom & Optional Services
Menlo Systems offers a range of optional and customizable services to address individual operational requirements. These include preventive maintenance, equipment loans, and extended software consulting.
Contact our team to discuss a custom service package tailored to your specific system and operational environment.
Training & Consulting
Menlo Systems offers comprehensive training and consulting services to ensure your systems operate efficiently and perform well over the long term, establishing us as your long-term technological partner.
Our training and consulting services support you from the initial system integration process through years of continued operation. These services enable users to maximize system capabilities and minimize operational risk.
No matter what you’re doing — integrating into a complex measurement setup or expanding into new applications — you don’t have to do it alone.
On-Site Training
We provide training during installation or operation at your facility. It is hands-on and tailored to your system configuration and team needs.
Menlo Academy Programs
We offer structured training programs at our Martinsried, Germany facility. These programs are free for customers with a Premium Service Plan.
Software & Application Consulting
Integration support, measurement strategy development, and software update assistance for complex applications.
Application Lab Services
To guarantee optimal feasibility for your specific use case, you can send us your samples. We will test them in our application lab to ensure perfect integration.
Returns & RMA Process
To ensure the safe handling and efficient processing of your return, you must obtain a Return Material Authorization (RMA) number prior to shipment. The process is straightforward, and detailed legal terms are available in a separate document.
Are you ready to initiate a return or repair? Submit your request using the form below. You will then receive your RMA number, as well as packaging and shipping instructions.
Frequently Asked Questions
Quick answers to the most common service and support questions.
All Menlo Systems products include a 12-month standard warranty covering in-depth remote technical support, failure diagnosis by Menlo engineers, and repair or replacement of defective components. Extended warranty coverage is available upon request for an annual fee, providing the same scope of protection over a longer operational horizon. Please contact our sales team for further details and available options.
Repair timelines depend on the complexity of the issue and component availability. Once your system has been assessed, our team will provide a specific turnaround estimate. Premium Service Plan customers receive prioritized scheduling and direct hotline access, which typically reduces both response and repair lead times significantly.
You will receive an email confirmation immediately after submitting. A Menlo Systems service engineer will review your case within the standard response window:
- Technical support requests: An engineer will contact you to begin remote diagnosis.
- RMA / repair requests: You will receive your RMA number and detailed packaging and shipping instructions.
- Spare parts & general enquiries: Our team will respond with availability and next steps.
No. Initial remote support and failure diagnosis are provided to all customers at no charge, for the lifetime of the system. A Premium Service Plan provides additional benefits — including faster guaranteed response times, priority scheduling, dedicated hotline access, and free Menlo Academy training — but is not required to receive support.
Having the following ready will help us assist you faster:
- Product name and model number (e.g. FC1500-250-WG)
- Serial number — found on the nameplate of the device
- A clear description of the issue, error behavior, or unexpected output
- Any relevant measurement data, error logs, or screenshots
- Your country and institution, for logistics coordination in case of a return
Yes. Menlo Systems provides regular status updates throughout the service process. You will be kept informed at each stage — from receipt of your system, through the repair assessment, to return shipment. Transparent communication is a core part of our service commitment.
Submit a Service Request
Select your request type below, whether it’s technical support, repairs, spare parts, or general service inquiries. Then, describe your case. For urgent situations, contact us directly.