Recycling & Returns
1. Information and Return of Packaging according to § 15 (1) VerpackG
As the final distributor of non-system-participating packaging, we are legally obliged to inform end users about the return options for packaging and their purpose. We hereby comply with this obligation.
The following types of packaging are used for the delivery of our products:
- Transport packaging such as pallets or large containers
- Outer packaging that typically does not accumulate as waste at private end users
By accepting the return of the aforementioned used, completely emptied packaging materials from our product range free of charge, we contribute to the reintroduction of these materials into the recycling process.
Please note that the shipping costs for returning the packaging must be borne by you. Returns can be sent to our company headquarters in Martinsried.
This information on return options helps ensure compliance with the European recycling targets under EU Directive 94/62/EC by increasing the number of packaging materials returned to the recycling system.
Our registration number with the Central Packaging Register Foundation (ZSVR) is: DE1256787815612
2. Information and Return Concept according to § 19a ElektroG
2.1 Disposal of Electrical and Electronic Equipment
Electrical and electronic devices must not be disposed of with unsorted municipal waste. Instead, they must be collected and disposed of separately in an environmentally sound manner.
Devices marked with the symbol of a crossed-out wheeled bin are subject to separate waste collection.
2.2 Return of Waste Equipment
As a manufacturer, we are legally obliged to accept the return of electrical and electronic devices we have placed on the market free of charge and to ensure their proper disposal.
In the case of historical equipment, the end user bears the disposal costs. Shipping costs for returning the device must be covered by the sender. Ownership of the device passes to us upon receipt.
If you wish to return a device, please contact us at rueckgabe@menlosystems.com and include the following details:
- Product name
- Serial number
- Customer number
After receiving written confirmation from us, please send the device to:
Menlo Systems GmbH
Bunsenstraße 5
82152 Martinsried / Germany
Include the return confirmation with your shipment.
Both shipping costs and shipping arrangements must be covered by the end user. Ownership of the device passes to us upon receipt.
2.3 Data Protection Notice
If your device contains personal or sensitive data, it is your responsibility as the end user to delete such data before disposing of or returning the device.
2.4 Manufacturer Registration Number
In compliance with the legal obligation to register with the Stiftung Elektro-Altgeräte Register (ear), we are listed under the registration number: DE95515523